Operations
Dispatch Console: exceptions surfaced, noise removed
The Dispatch Console is the operator's single screen. It shows only what needs action across every site, and records how each exception was resolved.
Capabilities
What Dispatch Console does
- Exception queue ranked by severity and contract priority.
- Late arrival, no-show, missed checkpoint, overdue patrol, and open incident alerts.
- One-click actions: call officer, broadcast open shift, notify client, escalate.
- Operator notes and resolution codes on every exception.
- Shift handover summary generated for the next operator.
- Audit trail of every alert, acknowledgement, and action.
In practice
How teams use security dispatch console
- Scenario 1
02:00 on a Saturday
One operator covers 310 active posts. The console shows four exceptions. Everything else is green and stays out of the way.
- Scenario 2
Missed checkpoint
A checkpoint at a warehouse is 20 minutes overdue. The operator calls the officer, learns the door was blocked by a trailer, and records the resolution with a note the client can see.
- Scenario 3
Shift handover
At 06:00 the outgoing operator hands over a generated summary of overnight exceptions, resolutions, and anything still open.
Works with
Dispatch Console is one lane of nine.
FAQ
Dispatch Console questions
How many posts can one operator cover?
That depends on your contracts, but the console is designed so that an operator sees exceptions only. Teams commonly run several hundred active posts per operator overnight.
Can alerts go to a phone?
Yes. Operators and supervisors can receive push, SMS, or email alerts for selected severities when they are away from the console.
Can we customize what counts as an exception?
Yes. Grace periods, checkpoint tolerance, and incident severities are configurable per client contract.
Does the console work on tablets?
Yes. The console is a responsive web application and works on any modern browser, including tablets used for mobile supervision.
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